Complaints Policy

Introduction

This policy applies to customers located in Australia. 

If we don’t meet your expectations, we will endeavor to put it right. We appreciate your feedback, and will review how we work to make sure we continue to meet your expectations and deliver good outcomes for our customers. 

Our Customer Support team will deal with your complaint quickly and fairly. 

Complaints Handling

To make a complaint, email support@volt.io. Alternatively, you can write to us at Volt Connect Pty Ltd, Customer Support, Level 22, 25 Martin Place, SYDNEY NSW 2000.

We will acknowledge receipt of each complaint within 24 hours (or one business day) of receiving it, or as soon as practicable. We will assess and investigate the matter of your complaint and we will provide a response to you no later than 30 calendar days after receiving the complaint.

What if you’re not satisfied? 

Australian Financial Complaints Authority (AFCA)

You have the right to refer your case to the AFCA by filing a Complaint Form provided on the link here, sending an email to info@afca.org.au, or by calling 1800 931 678.